DELIVERY TERMS

Your orders will be shipped within 3 business days after the payment is completed.

In extraordinary circumstances such as strikes, lockouts, natural disasters, uprisings, public unrest, nuclear risks and hazards, war, invasion, revolution, civil war, sabotage, and fire, or due to issues caused by the recipient (e.g., not being present at the address, no authorized person to receive the package, change of address), delivery time and conditions may vary.

You can receive your order by presenting a photo ID and signing to the courier.

When your order is delivered, please open the package in the presence of the courier and inspect the product. It is especially important to do this in cases of damaged, torn, opened, or wet packages. If you encounter a problem, do not accept the package and ask the courier to prepare a damage report so the product can be returned to us by the shipping company.

If you are not at the address at the time of delivery, the order will be handed over to a person at the address, after verifying their photo ID and obtaining their signature.

If no one is present at the delivery address, the courier will leave a notification note with the contact number of the shipping company. In this case, the package will not be re-delivered, and it must be picked up by the customer from the nearest branch. Once the order is placed, the designated recipient cannot be changed.

Orders cannot be delivered to addresses such as internet cafes, coffeehouses, shipping company branches, or any public spaces. Orders with such delivery addresses will be cancelled.

RETURN POLICY

All customers have a legal right of withdrawal within 14 business days without providing any reason, as per the Consumer Protection Law.

In addition, if you believe the product has a manufacturing defect or any other issue, you may notify us and return the product within 14 business days following the delivery date.

You may return the product free of charge using our contracted shipping company. If you use a different shipping company, the shipping fee must be covered by the sender. If the return is sent as “cash on delivery” via a non-contracted company, TheBOBACO reserves the right to deduct the shipping cost from the refund amount.

Once you ship the return, you may be asked to share the tracking number. Please keep the shipment code safe.

You must return the product within 14 business days from the delivery date. You can contact our support team and send the product along with the original invoice, using the contracted shipping company with shipping paid by the recipient. Once we receive your return request, it will be evaluated and you will be notified via email.

Please ensure that the product is returned with its complete contents, undamaged packaging, unopened condition, and clearly indicating the correct address of NESCO GIDA İÇECEK TUR. İNŞ. İTH. SAN. VE TİC. LTD. ŞTİ. along with your order number.

If the invoice was issued to a company, you must send a Return Invoice including only the product unit price + VAT (excluding shipping) along with the returned product.

The product’s box, packaging, and all accessories must be intact and included in the return package. Returns will not be accepted for products with damaged packaging, visible wear, or signs of use. Products can only be returned if unused, untested, unopened, and in their original condition.

ONCE WE RECEIVE YOUR RETURN:

You will receive a notification email, and upon approval of your return, the refund will be processed to your credit card or designated bank account within the legal period of 10 business days. This period starts once the returned item is received by us. (This is mandatory under Tax Procedure Law General Communiqué No. 385). The time for the refund to appear on your bank statement may vary depending on your bank. If there is a delay, please contact your bank with the Return Transaction Number provided in our email.

EXCHANGE POLICY

For any purchases made from www.thebobaco.com.tr, regardless of the product type, we do not offer product exchanges. However, you may return the product within 14 days following the conditions mentioned above.